Order Process

1. Purchase a sample or order a bespoke fee from the website. We would generally advise purchasing a sample before ordering to check you are happy with the colours and card quality.

2. If you have ordered a bespoke design service then I will be in touch within 48 hours to arrange a bespoke consultation and discuss your stationery ideas. You will then receive booking forms to fill in and proceed with your order. Please see below for further information about the bespoke process.

3. If you are ordering one of the ranges from the website proceed with your order via the website and enter the wording you require in the form provided. If you don’t feel that your wording will fit easily in the form, you want non-standard wording or you need some advise with wording before ordering just proceed with checking out your order without filling out the wording form and I will drop you an email once I’ve received your order to discuss your wording further.

4. Once we have received your order you will be sent a confirmation email and you will then be sent a pdf proof of the stationery items you have ordered within 48 hours along with a proof agreement form to sign and return.

5. You can then let me know of any changes you would like to make and you will be sent new sets of proofs by email until you are 100% happy with your stationery. Obviously please be aware that if this process takes more than 4-5 days this may mean the standard delivery estimate is a little longer, but it is better that you are 100% happy with your stationery before we go to print.

6. You can have up to 4 sets of proofs included in the standard cost of your stationery. In our experience this is more than adequate. However, if you need more than this, additional proofs will be charged at £15 each.

6. Once we receive your proof agreement form I will print and make your stationery and deliver it you!

Please note that orders are sent to print as part of a regular print run every 2 weeks on a Monday. Therefore if you order stationery on the Tuesday after a print run your order will not be send to print for another 13 days. If you need your stationery very urgently please drop me an email to info@knotsandkisses.co.uk and we can discuss an urgent order for an additional fee of £100 per order.

Bespoke Orders

‘Tailoring Service’

You will be sent one initial design and are allowed one colour revision both via email in jpeg or pdf format. If you wish to receive a printed sample as well then this can be done at an additional cost of £25.

‘Bespoke Design Fee 1’

You will be contacted for a full consultation to discuss your bespoke requirements. You will then receive an initial design proposal in pdf/jpeg format. If you are happy with the initial design proposal then you will then receive 1 physical sample pack of your stationery before you order. If you are not happy with your initial design proposal or want to make any design changes then you can have up to 2 further design amendments as part of your fee. Any further design amendments after this will be charged at £30 per amendment. Once you have placed your order you can then have up to 4 pdf proofs to finalise your wording – but no further design amendments can be made at this time.

‘Bespoke Design Fee 2’

You will be contacted for a full consultation to discuss your bespoke requirements. You will then receive an initial design proposal in pdf/jpeg format. If you are happy with the initial design proposal then you will then receive up to 2 physical samples of your stationery before you order … you can decide to use one of these samples for your reception stationery items if you so wish. If you are not happy with your initial design proposal or want to make any design changes then you can have up to 4 further design amendments as part of your fee. Any further design amendments after this will be charged at £30 per amendment. Once you have placed your order you can then have up to 4 pdf proofs to finalise your wording – but no further design amendments can be made at this time.